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Renevex support and contact
Renevex support is by email, five days a week. Questions are welcome, awkward ones especially.
| General support | [email protected] |
|---|---|
| Complaints and fake-site reports | [email protected] (acknowledged within 48 business hours) |
| Support hours | 24/5 Trading Desk Support, Monday 00:00 UTC to Friday 24:00 UTC |
| Company | Quantum Software Technologies Ltd (trading as Renevex), No. 14209581 128 City Road, London, EC1V 2NX, United Kingdom |
- MonOpen
- TueOpen
- WedOpen
- ThuOpen
- FriOpen
- SatClosed
- SunClosed
Renevex support: before you write
We cannot give investment, tax or legal advice, and we cannot see any broker account. For questions about a balance, a trade or a withdrawal, contact your executing broker. No broker is listed yet, so for now questions are mostly about the early-access list, how the software works and the facts on this site. Weekend questions wait until Monday, because the desk is open five days, not seven. Tell us the email address you used on the form and we can find your entry.
What to include
Tell us which page you were on, what you expected and what happened, and the device and browser you used. A screenshot helps, and so does the exact time. We read every message, and a person answers it. Please do not send passwords, card numbers or identity documents by email. We will never need them, and we will never ask for them.
Renevex complaints
Write to the complaints address with your name, the email address you used and what happened. We acknowledge it formally within 48 business hours. Complaints about trading, money or accounts may also need to go to the broker, which has its own route and, where one applies, an ombudsman or dispute scheme.
Report a fake website or fraud
Our only official domains are renevex.io and app.renevex.io. If you see another site, advert, video or message using our name, send the address and a screenshot to the complaints email. Do not click further links, and do not send money or remote-access codes to anyone. We will never ask for your password. Also report it to your national fraud-reporting service. The login section shows the one address to use.
Our registered details
Quantum Software Technologies Ltd is registered in England and Wales. You can check the entry on Companies House. More about the company and how we earn is on the About page.
Prefer the list?
Skip the email.
Leave your details to get early access and receive updates when registration opens. Nothing is charged and no deposit is taken.
- £0for the software and for joining
- Youset the risk on every trade
- 1 clickhalts new orders
- You join the listname, email and phone
- We email youwhen registration opens
- You decidenothing is charged until you choose
Get early access
Leave your details to get early access and receive updates when registration opens. It is free, nothing is charged and no deposit is taken now.
When registration opens, opening an account will need a deposit from $250 AUD (or £250 GBP / €250 EUR / $250 CAD / $250 NZD / $250 SGD). It is your own money and it is at risk.